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Help Desk Support
SALEM OR 97309
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-85759446

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PDS Tech Inc

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  Job posted:   Tue Mar 13, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Help Desk Support
**PDS Tech, Inc. is seeking a Level 1 Help Desk Support for an open position in Salem, OR.**

Provide electronic product and application end users with operational and technical assistance.

Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.

o Provide technical and billing support via telephone, email and/or chat to end users and administrators of Onity commercial and/or hospitality products and systems in a timely and effective manner, while projecting a courteous and professional image.

o Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.

o Order replacement products and track shipment of those products. Maintain and update customer records. Place follow-up calls to ensure customer satisfaction.

o Handle technical support and billing issues as required.

o Meet call handling volume and productivity goals in an inbound call center environment.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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